Last updated: October 2026
Ceylon Gem Atelier respects your privacy and takes reasonable steps to protect your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or purchase our gemstones.
1. Information We Collect
We may collect information that you provide when you:
Create an account
Place an order
Contact us
Request a gemstone through our Private Sourcing service
Subscribe to our newsletter
Submit an enquiry
This information may include your name, email address, telephone number, billing address, shipping address and other information required to process your order.
2. Payment Information
When you make a payment, your payment details may be processed by our third-party payment providers.
We do not normally store complete credit or debit card details on our website. Payment providers process payment information according to their own privacy and security policies.
3. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm payments and purchases
Communicate with you about your order
Respond to enquiries
Provide gemstone sourcing services
Improve our website and services
Send marketing communications where you have agreed to receive them
Prevent fraud and protect our website
4. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers when required to provide our services. These may include payment providers, shipping companies, courier services, website hosting providers and other business service providers.
We may also disclose information when required by law or when necessary to protect our legal rights.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website and support marketing activities.
You can manage or disable cookies through your browser settings. Some website features may not work properly if you disable certain cookies.
6. Website Analytics
We may use analytics tools to understand how visitors use our website. These tools may collect information such as pages visited, approximate location, device type, browser information and website activity.
We use this information to improve our website and customer experience.
7. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about gemstones, new collections, special offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can guarantee complete security.
9. International Customers
Ceylon Gem Atelier operates from Sri Lanka and may provide products and services to customers in other countries.
When you place an international order, we may need to share necessary information with shipping, customs and other service providers to complete the delivery.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction or deletion of certain information.
To make a privacy-related request, please contact us using the details below.
11. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will appear on this page with an updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
Ceylon Gem Atelier
Sri Lanka
Contact Us →
